Once a written complaint is received by the Department, it is assigned for investigation. Typical investigations vary in length, and depending on the complexity and nature of the complaint, may require a substantial amount of time. Often, the complainant will be contacted again for additional information. The complainant will be notified, once a resolution has been determined.

It is the Department’s policy to conduct investigations on a confidential basis. The existence of an investigation and information and documents gathered during an investigation will not be disclosed, subject to the requirements of the Securities and Business Opportunity Acts and the Oklahoma Open Records Act, unless made a matter of public record in an administrative or civil proceeding. Also, all information provided to the Department by a complainant is deemed a permanent part of the file and is not returned.